Refund policy

At Spark & Snow LLC, we are committed to providing a transparent and positive shopping experience. This Refund Policy outlines how returns, refunds, and payment-related concerns are handled.

1. Return Eligibility

  • Return requests must be submitted within [14 / 30] days of delivery.
  • Items must be unused, unworn, and returned in their original packaging.
  • A valid proof of purchase is required.

Please note that the following items are not eligible for return or refund:

  • Digital products
  • Gift cards
  • Clearance or final sale items
  • Personal care or hygiene products (if applicable)

2. Refund Process

  • Once your return is received and inspected, we will notify you regarding approval or rejection.
  • If approved, refunds will be issued to the original payment method used at checkout.
  • Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

3. Shipping Costs

  • Original shipping charges are non-refundable.
  • Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos. We will review the issue and work with you to find an appropriate solution as quickly as possible.

5. Dispute & Chargeback Policy

We encourage customers to contact us directly with any questions or concerns regarding their order or payment.

Before initiating a dispute or chargeback through your bank, card issuer, or payment provider (including Stripe), please reach out to us at sparknsnow.shop@gmail.com so we can review and resolve the matter promptly.

By purchasing from Spark & Snow LLC, you acknowledge that:

  • Most billing or order-related concerns can be resolved efficiently through direct communication.
  • Initiating a dispute without first contacting us may delay resolution, as payment providers follow their own investigation timelines.
  • We may provide relevant order and communication details to payment processors if a dispute is opened.

Our goal is always to resolve issues fairly, professionally, and in good faith.

6. Late or Missing Refunds

If you have not yet received a refund:

  1. Check with your bank or credit card provider, as processing times may vary.
  2. Contact your payment provider for additional details.
  3. If you still need assistance, please contact us at sparknsnow.shop@gmail.com.

7. Contact Information

For questions related to returns, refunds, or payments, please contact us at:
📧 sparknsnow.shop@gmail.com